Collection Process
With in a short span of time Telesuccess Business Services Pvt. Ltd. has become a leading firm specialized in debt collection and debt recovery services and provide a total solution in recovering long overdue debts in India and globally. The unique approach and strategy for bad debts used by our attorneys specialized in debt collection and debt recovery produces quicker payment from your debtors. We are one of the market leaders in the field of debt management solutions. Our collectors offers solutions for debt recovery at all levels. Our collection strategy is strongly based on effective telephone collections. Our success is the result of maintaining high ethical standards, providing personal attention to our client’s need.
Debt Recovery
Call centers engage in the collection process to recover outstanding debts from customers. This involves reaching out to individuals or businesses with overdue payments through phone calls or other communication channels.
Effective Communication
Successful debt collection relies on effective communication skills. Call center agents must be adept at negotiating payment terms, providing information on outstanding balances, and addressing customer concerns to facilitate successful resolutions.
Customer Sensitivity
Sensitivity is paramount in the collection process. Agents must navigate delicate situations with empathy, understanding that customers may be facing financial challenges. Building rapport and offering feasible solutions are key aspects of this process.
Utilization of Technology
Call centers leverage advanced technologies, such as predictive dialers and customer relationship management (CRM) systems, to streamline the collection process. Automation helps in optimizing workflows, managing large datasets, and enhancing overall efficiency.
Here are the services we provide
Customer Service Call Center
- Welcome Call/Feedback Call
- Technical Support
- Complaints Handling
- Surveys/Customer Satisfaction
- Payment Collection
- Product Queries Services
- Follow Up Calls/Cold Calling
- Warm Calling/Existing
- Clients/Referrals
- Customer Retention
Marketing & Sales Call Center
- Online Marketing
- Telemarketing
- Order Taking
- Cross and Up-Sell
- Direct Sales
- Tele Surveys
- Product /Service
- Promotion
Collection Services
- B2B Debt Collection
- B2C Debt Collection
- First Party Collection
- Third Party Collection